Returns
Online Returns
Pretty Bird makes every effort to hand make each piece with your satisfaction in mind. However, if for any reason you are not completely satisfied with your Wearable Juju, we will accept returns of items within 45 days from the date of receipt. This guarantee also includes repairs on damaged pieces that do not show signs of excessive wear. After 45 days, we can remake or repair your Juju for a small fee. Please contact us for more information.
NOTE: Custom orders can be returned for merchandise credit only.
A credit for the purchase price of the returned item will be issued if you return the piece in its original condition and enclose the original packing slip.
If for some reason your original packing slip is not available, please include the following information with your returned item:
- order number
- billing name
- billing address
Items should be securely packed in the original box, if possible.
For defective or incorrect orders, please indicate the problem on your packing slip and we will reimburse you for the cost of shipping the item back to us. Shipping charges are non-refundable for exchanges or returns for any other reasons.
All returns will be credited to the original form of payment within 15 days of our receipt of your returned product.
Packages should be shipped through a traceable method such as UPS or Insured Parcel Post. Please be sure to keep the Return Tracking Number.
Returns should be addressed to:
Pretty Bird Returns
c/o Dian Sourelis
1330 W. Monroe Unit 101
Chicago, iL 60607
Shipping
Free shipping in continental US via US Priority Mail. For international rates, or expedited delivery service, please contact us for more information.
Pretty Bird™ creates Wearable Juju, designed to enhance your inner beauty and balance your mind, body, sprit and energy. We invite you to explore our collection of adornments that honor global cultural and spiritual traditions, made by hand using natural materials chosen for their healing properties and sacred meanings.
Pretty Bird™ wants to customize Juju just for you! Our custom programs — Pretty Bird Journey™, Pretty Bird Heirloom™ and Pretty Bird Flock™ — are designed to complement your personal goals and spiritual practice with beautiful, one-of-a-kind bracelets and wraps. Support your sacred circle, repurpose those family heirloom gems or support a particular goal — learn more or contact us directly for a consultation and pricing.
